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RETURN AND EXCHANGE POLICY
Simms is pleased to offer Free shipping for returns and exchanges. Simms will refund orders purchased from Simms within 30 days of the original purchase date. Simms does not accept returns for custom waders, dirty, damaged or worn products, or undergarments that have been removed from their original packaging. If received in any of these conditions, item(s) will be returned. Please include all original tags and packaging.
Return Instructions Using Form in Box:
- Please include the quantity you would like to return in the “Quantity to Return” box in the line item on the form.
- Please indicate the reason number you are returning the product. Use the reason code on the right-hand side of the form.
- Place the form in the box with the returned product.
- Affix pre-paid shipping label on the outside of the box. The label was included in the box with the original order. Return shipping is on us!
- Return the package to Simms:
Simms Fishing Products
177 Garden Drive
Bozeman, MT 59718
Online Return Instructions:
For the fastest return processing, return your Simms gear using our online return process.
- Sign in on simmsfishing.com, under My Account. The “MY ACCOUNT” link is located on the top-right of every page. Once logged in, select "ORDER HISTORY" from the left-hand side.
- Select "VIEW ORDER" on the far right column of the order you wish to return.
- On the Order page, click "START A RETURN" located in the upper right. Complete the Return Items Information as instructed.
- Click “SUBMIT RMA” in lower right. You will receive an email notification after successful completion of the return form.
If you wish to exchange a product, please use following instructions. Please note, Simms only exchanges products purchased from Simms within 30 days of original purchase.
>>To create an exchange order, please call 855-GO-SIMMS<<
Exchanges can be made only for the same product, for a size and/or color change.
You will receive a Return Authorization number during your call. Please retain your Return Authorization number.
Clearly write the Return Authorization number on the outside of the box. Product returned without the Return Authorization number written on the box will delay or void your order.
Affix pre-paid shipping label on the outside of the box. The label was included in the box with your original order. Exchange shipping is on us!
Please ship your item with tracking information to:
Simms Fishing Products – EXCHANGES
177 Garden Drive
Bozeman, Montana 59718
If the item/s you wish to return are defective, please go through the Simms Warranty/Repair link for the Return Authorization.