Our Warranty

Our lifetime warranty extends throughout the lifetime of the garment, not the life of the owner(s), and covers all manufacturing defects. Issues stemming from normal ‘wear and tear’ can be repaired for a nominal cost.  Unfortunately all waders can and will leak at some point in their lifetime. It usually depends on how much they are used and how they are cared for. Our goal is to get the wader back to you leak-free, and out there fishing.

We at Simms pride ourselves on craftsmanship. As the only Gore-Tex® wader manufacturer in the U.S. we have extensive knowledge on how our waders are constructed and how to restore them back to life.

Every wader that is sent to us for repair receives a full evaluation. This is more than just a spot check: the evaluation includes top to bottom leak testing as well as a thorough examination of the wader to check for wear issues, pinholes, potential manufacturing issues or a size 22 Griffith’s Gnat buried in the seat (it happens).

Simms is not responsible for packages lost in shipment which do not have a repair number and some type of tracking number. It is recommend that you create a repair number, insure your package, and get a tracking number.
It is impossible to determine what it will take to get your wader leak-free until we have evaluated them.  For this reason we ask that you do not send payment with your waders. We will contact you via e-mail or phone once the evaluation is complete to let you know which category your waders will fall into. At this point we will process payment for the work done and shipping charges if applicable.

Footwear:

If you think they are prematurely failing for any reason please send them to us for an evaluation. All of our products such as jackets, footwear, shirts, hats and packs have the same lifetime warranty. If you have issues with any Simms product during its usable life, please use the same process for returning them and we will evaluate the issue. If it is manufacturing related we will repair or replace the item at our discretion. If it is caused by wear and tear we will repair the item for a small fee.

How Do I Get My Simms Gear Fixed?

click here to begin the repair process. Typical turnaround time for repairs (with shipping) is about two (3) weeks, but may be longer during periods of high volume.

When you are returning product back to Simms for repair or warranty service, please make sure the items are clean and dry we may refuse the product depending on how unclean it is. Also, empty pockets or remove any items that you want to keep - before you return the product to Simms. If you are using removable studs (i.e. HardBite Studs or Star Cleats) and are returning your boots to Simms, please remove them before sending the boots back. Finally, due to the number of repair returns that we receive, all boxes that we receive repairs are recycled immediately. If you want to keep the box that came with your waders & boots, please don't use that box to send product to Simms.

Ready to begin?

Questions?

Reach the Repair Department directly at 1-800-217-4667

Links

Boot cleat patterns for Star Cleats™ and HardBite™ Studs.

Certified Vibram® Resoling Resources across the U.S.

Repair Videos