THE BEST WARRANTY IN THE WADER BUSINESS
At Simms, we stand behind everything we make. If your Simms product fails due to workmanship or material defect during the life of the product, please return it to us for repair or replacement. This warranty does not cover damages caused by improper care, accidents, or the natural breakdown of materials over extended use of time. All defective or damaged products should be returned to Simms for evaluation and will be repaired or replaced at the discretion of Simms.
FIRST 30 DAYS – NO QUESTIONS ASKED
If one of our waders leaks within 30 days of purchase, we will replace it over-the-counter with a new Simms wader. We only ask that you supply original sales receipt. Please get a Return Authorization for the returned wader. When we receive it, we will process an immediate replacement.
FIRST 12 MONTHS
After 30 days, if you develop a leak in any Simms waders for whatever reason, the first repair is on us. Please get a Return Authorization number via the Simms Online Repair Center and return the waders to us with proof of original purchase. We will fix the waders at no charge and keep you apprised of the status of the wader via email.
AFTER 12 MONTHS – LIFE OF WADER
We will stand behind our waders for the useful life of the product, which varies by use and style of wader. Professional guides, who may wear a wader for over 200 days in a year, will wear out their waders faster than the average customer who might only fish 20 days per year. Also, you should expect to get more wear from our G4Z® or G4 Pro Waders than our Freestone Wader. All waders that are returned for repair are thoroughly evaluated by our Repair Center professionals. The wear and tear of the wader is evaluated to determine whether we will do the repair for no charge, or if not, a repair charge will be communicated to you via our Online Repair Center.
SIMMS RETURN PROCESS
If you need to return Simms waders or any Simms product, you can obtain a Return Authorization number online through our website (www.simmsfishing.com). This option is available to you 24/7. You may also make a request via email to [email protected] or call Monday thru Friday, 8am - 5pm (800-217-4667).
EXPLANATION OF WADER REPAIR CHARGES
Every wader that is sent to Simms for repair receives a full evaluation and includes top-to-bottom leak testing as well as a thorough examination of the wader to check for wear issues, pinholes, potential manufacturing issues or a size 22 Griffith’s Gnat that is buried in the seat (it happens). It is impossible to determine what it will take to get the waders leak-free until they are fully evaluated. At the point that our team of technicians have made a comprehensive evaluation, we will contact you with the assessment. To follow is a breakdown of fees:
Typical turnaround time for repairs (with shipping) is about two (3) weeks, but may be longer during periods of high volume.
When you are returning product back to Simms for repair or warranty service, please make sure the items are clean and dry we may refuse the product depending on how unclean it is. Also, empty pockets or remove any items that you want to keep - before you return the product to Simms. Finally, due to the number of repair returns we receive, all boxes in which items are shipped are recycled immediately. If you want to keep the box that came with your waders & boots, please don't use that box to send product to Simms.
If you think your Simms footwear is prematurely failing for any reason please send to us for an evaluation. We can also resole footwear for a charge. For Vibram® resoles you have the option to send them to us or see our list of Certified Vibram® Resoling Resources across the U.S. and Canada to find someone in your area.
If you are using removable studs (i.e. HardBite Studs or Star Cleats) and are returning your boots to Simms, please remove them before sending the boots back.
Also view our recommended Boot cleat patterns for Star Cleats™ and HardBite™ Studs, but you are able to arrange studs and cleats in any pattern you wish.
Return an item to Simms for Repair:
All repairs - waders, footwear, outerwear and all other product categories - begin by clicking the link below:
Simms is not responsible for packages lost in shipment which do not have a repair number and a tracking number. It is strongly recommend that you create a repair number, insure your package and get a tracking number.
Reach the Repair Department directly at 1-800-217-4667
How to fix small tears in your waders
Repairing pinholes in your waders
How to check your waders for seam or pinhole leaks
How to apply Revivex to your waders
How to clean your waders
How to dry and store your waders
How to tell if your waders are worn out