Repairs

THE BEST WARRANTY IN THE WADER BUSINESS

We stand behind our waders for the useful life of the product. This will vary based on use and the style of wader. For instance, Professional guides will use their waders as work wear every day and will likely wear out their waders faster than a casual angler who might fish 20 days per year.

The Simms warranty does not cover damages caused by improper care, accidents, or the natural breakdown of materials over extended use and time. If your Simms product fails due to workmanship or material defect, please return it to the authorized Simms Dealer where it was purchased for repair or replacement, or through Simmsfishing.com if purchased directly through us. All defective or damaged products will be returned to Simms for evaluation and will be repaired or replaced at the discretion of Simms.

30 DAY EXCHANGE – “NO QUESTIONS ASKED”

If a pair of Simms waders leaks within 30 days of purchase it may be replaced by the authorized Simms Dealer from where it was purchased. To obtain a replacement wader, please provide the original sales receipt or proof of purchase along with the wader to the authorized dealer. Simms will cover return shipping of the wader to the customer.

WARRANTY – FIRST YEAR REPAIR IS ON SIMMS

Within the first year of ownership if you develop a leak in your wader, the first repair is on Simms. To initiate this repair, please contact the authorized Simms Dealer where your wader was purchased to facilitate the return. Please note that proof of original purchase is required. Simms will cover return shipping of the wader to the customer.

BEYOND THE FIRST YEAR REPAIR

If your wader is in need of repair after your first year or first repair, the chart below outlines repair fees. To initiate a repair, please contact the authorized Simms Dealer where your wader was purchased, or you may use the Simms Online Repair Center and return the waders to Simms.

REPAIR COST MATRIX

~ if ~

Wader is within 1 year of purchase & has not been sent in before

~ or ~

Wader is beyond 1 year of purchase & all issues found are manufacturing issues

~ then ~

NO CHARGE~ if ~

Wader is beyond 1 year of purchase & exhibits minor wear & tear

~ then ~

Standard Repair ($40) + Shipping

~ if ~

Wader is beyond 1 year of purchase & exhibits moderate to heavy wear & tear

~ then ~

Advanced Repair ($65) + Shipping

TURNAROUND TIME

Typical turnaround time for any repair or warranty claim is approximately 3 weeks, not including transit time to and from Simms.

SHIPPING INSTRUCTIONS

When you are returning products back to Simms for repair or warranty service, please ensure the items are clean and dry. Simms will return your product if it is not fit for repair or may charge a cleaning fee of $40.00 in the event it is required to clean the item before evaluating or repairing.

Simms is not responsible for lost items. Please empty all pockets and remove any accessories such as fly boxes, retractors, belts, cleats or fly patches.  

Simms is not responsible for packages lost in transit. Please note – it is REQUIRED to have a Return Authorization Number prior to shipment to Simms. Please ensure your package has your Return Authorization Number clearly written on the outside of the box, and we recommend insuring your package and obtaining a tracking number. To create a Return Authorization, visit the Simms Online Repair Center .

Footwear:

If your Simms footwear is failing to meet your needs, please send them to us for an evaluation. We can also resole footwear for a charge. For Vibram® resoles you have the option to send them to us or see our list of Certified Vibram® Resoling Resources across the U.S. and Canada to find someone in your area.

If you are using removable studs (i.e. HardBite Studs or Star Cleats) and are returning your boots to Simms, please remove them before sending the boots back.

Questions about cleat patterns? Please view our recommended Boot cleat patterns for Star Cleats™ and HardBite™ Studs, or feel free to install them as you wish..

Ready to begin a repair/return?

Repairs

INTERNATIONAL RETURNS, EXCHANGES OR WARRANTY REQUESTS

Simms Fishing Products has distribution across the globe where our authorized dealers share the same passion for angling. We all want you to enjoy the best days on the water wherever that might be.  
If you encounter a product issue, please consult the dealer where your product was purchased.

All requests for product exchanges, warranty claims or repairs, whether purchased in the U.S. or outside of the U.S. through an international dealer/distributor, must be processed through the authorized Simms dealer where the product was originally purchased.

     

Questions?

Reach the Repair Department directly at 1-800-217-4667 or [email protected]