Order Information


ORDER PROCESSING

Orders placed with Ground Shipping (Monday through Friday) typically ship out within 2 business days. 

Orders placed with an expedited shipping method (UPS 3-Day Select, UPS 2-Day Air, UPS Next Day Air) before 12:00pm Mountain Standard Time (Monday - Friday) will be processed and shipped on the same business day. Expedited orders must be shipped to a physical address (no PO Boxes) for delivery timelines to be guaranteed. Expedited orders submitted on Saturday, Sunday or recognized national holidays will ship on the next business day. Expedited shipping times may vary during high-volume seasons.  

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for your tracking number to become active. 

Once an order has been submitted, it cannot be modified. Please call a Simms Customer Service Representative to cancel your current order and initiate a new order. 1-888-585-3570

PAYMENT PROCESSING

At the time an order is placed, your credit card will be authorized for the total purchase amount.

This is a pending transaction – your credit card will not be charged until the order has shipped. The authorization/pending transaction will be removed from your billing statement once your order has been shipped and your card has been charged for the order total.

U.S. SHIPPING OPTIONS

Ground:
Ground shipping for the continental U.S. is offered through UPS Ground and delivered to a physical address only. Orders to Alaska, Hawaii and Puerto Rico ship USPS. U.S. Postal service is only available to P.O. Boxes and APO Addresses. Orders to Alaska, Hawaii and Puerto Rico are not eligible for free ground shipping promotions or free return shipping.

Expedited Shipping:
The following options are offered for expedited shipping;

  • UPS 3-Day Select
  • UPS 2-Day Air
  • UPS Next Day Air
  • USPS Priority 2-3 Day
  • USPS Express 1 Day

INTERNATIONAL ORDERS

Simms Fishing Products only sells to customers in the United States. However, we do have distributors and retailers across the globe. Please visit Fly Fish Europe's Retailer Locator or email the point of contact listed below.

PRICE ADJUSTMENTS

Simms is happy to honor price adjustments on full-priced merchandise within fourteen days of the order date if the exact size and color are currently in-stock. Items purchased during Black Friday, Cyber Monday or Cyber Week are not eligible for price adjustments. If you see an item on sale jump on it! Discounted items are on their way out of the line so quantities in your size are limited.

ORDER STATUS

To view the status of any order or to view open, past or pending Orders, please visit the My Account section of the website. The My Account link is at the top right of any page. Find your order status by selecting "Order History" or "Invoice History" on the left navigation and search for the order in question. You will see a column titled "Order Status".