****COVID-19 UPDATE: ****
Due to a Shelter In Place order from the state of Montana, we were recently required to close our Repair Center. We are currently in the process of reopening and are now able to accept packages. Please note that our lead times have been impacted by this closure and your claim may take longer than usual. We will be doing everything we can to complete all claims while ensuring our employees’ safety. If you have an existing claim, you may reach out to our Customer Care Team for updates by visiting our “Contact Us” page. Please reference your existing Warranty & Repair ticket number. For all other inquiries, please see the information below. Thank you and stay healthy!
REPAIR INQUIRIES & WARRANTY CLAIMS
WE’RE HERE TO HELP
If you feel that your Simms product needs to be evaluated for a repair or warranty issue, please fill out the form below. Attaching photos may also help our Repair Technicians in the evaluation process.
Defective or damaged products must be returned to SIMMS for evaluation and will be repaired or replaced at our discretion. Once we have completed our evaluation, we will contact you. If we are unable to reach you directly, we will leave a voice message and/or send an email. Item(s) will be considered abandoned and returned after 60 days from the last contact with you.
Please make sure your items are clean and dry. Simms will return your product if it is not fit for repair. Make sure to remove all personal items and accessories.
SIMMS is not responsible for lost items. Please empty all pockets and remove any accessories such as fly boxes, retractors, belts, cleats, or fly patches.
International returns or warranty: Simms Fishing Products has distributors across the globe. If you encounter an issue with product purchased outside the US or Canada, please consult the dealer where your product was originally purchased.
Please note, it is REQUIRED to have a Return Authorization Number Prior to shipment to SIMMS,please ensure your package has your Return Authorization Number clearly written on the outside of the box, and we recommend insuring your package and obtaining a tracking number. To create a Return Authorization, please begin your return by filling out the form below.
If you have any further questions call us at 1-888-585-3570 during our business hours Monday to Friday, 8am – 5pm, MST.