Repairs

SIMMS WARRANTY & REPAIRS

We stand behind our products for the expected lifetime of materials and craftsmanship. This will vary based on use and product style. For instance, professional guides will use their gear for work wear every day and will likely wear their gear out faster than a casual angler who might fish 20 days per year. The Simms warranty does not cover damages caused by improper care, accidents, or the natural breakdown of materials over extended use and time.

All defective or damaged products must be returned to Simms for evaluation and will be repaired or replaced at the discretion of Simms. Once we have completed our evaluation, we will contact you. If we are unable to reach you directly we will leave a message and/or send an email: Item(s) will be considered abandoned and returned after 60 days from the last contact from the customer.

WADERS: THE BEST WARRANTY IN THE BUSINESS

30 DAY EXCHANGE – “NO QUESTIONS ASKED”

Within 30 days of original purchase, if a pair of Simms waders leaks, Simms will replace the wader, no questions asked. To obtain a replacement wader, within that same 30 days, you must provide the original sales receipt or proof of purchase along with the wader to the authorized dealer. If purchased directly from Simms, please email [email protected]

FIRST YEAR WADER REPAIRS ARE ON US

Within the first year of ownership if you develop a leak in your wader, the first repair is on Simms. To initiate this repair, please contact the authorized Simms Dealer where your wader was purchased. Please note that proof of original purchase is required. Simms will cover return shipping of the wader to the customer.

If purchased directly from Simms, begin your repair here: Simms Online Repair Center

WADER REPAIRS BEYOND THE FIRST YEAR

If your wader is in need of repair after your first year, the chart below outlines repair fees. To initiate a repair, please contact the authorized Simms Dealer where your wader was purchased, or you may use the Simms Online Repair Center and return the waders to Simms.

Typical turnaround time for any repair or warranty claim is approximately 3 weeks, not including transit time to and from Simms.

REPAIR COST MATRIX

~ if ~

Wader is within 1 year of purchase & has not been sent in before

~ or ~

Wader is beyond 1 year of purchase & all issues found are manufacturing issues

~ then ~

NO CHARGE~ if ~

Wader is beyond 1 year of purchase & exhibits minor wear & tear

~ then ~

Standard Repair ($40) + Shipping

~ if ~

Wader is beyond 1 year of purchase & exhibits moderate to heavy wear & tear

~ then ~

Advanced Repair ($65) + Shipping

GENERAL PRODUCT RETURNS

When you are returning products back to Simms for repair or warranty service, please ensure the items are clean and dry. A product received in a non-serviceable condition will be returned "as is" at our discretion.

Simms is not responsible for lost items. Please empty all pockets and remove any accessories such as fly boxes, retractors, belts, cleats or fly patches.

Simms is not responsible for packages lost in transit. Please note – it is REQUIRED to have a Return Authorization Number prior to shipment to Simms. Please ensure your package has your Return Authorization Number clearly written on the outside of the box, and we recommend insuring your package and obtaining a tracking number. To create a Return Authorization, visit the Simms Online Repair Center .

INTERNATIONAL RETURNS, EXCHANGES OR WARRANTY REQUESTS

Simms Fishing Products has distributors across the globe. If you encounter an issue with product purchased outside the U.S. or Canada, please consult the dealer where your product was originally purchased.

HAVE FURTHER PRODUCT REPAIR OR WARRANTY QUESTIONS?

Please call 1-888-585-3570 or email [email protected] or email [email protected]