THE SIMMS GUARANTEE
****COVID-19 UPDATE: ****
Due to a Shelter In Place order from the state of Montana, we were recently required to close our Repair Center. We are currently in the process of reopening and are now able to accept packages. Please note that our lead times have been impacted by this closure and your claim may take longer than usual. We will be doing everything we can to complete all claims while ensuring our employees’ safety. If you have an existing claim, you may reach out to our Customer Care Team for updates by visiting our “Contact Us” page. Please reference your existing Warranty & Repair ticket number. For all other inquiries, please see the information below. Thank you and stay healthy!
If your SIMMS product fails due to a defect in workmanship or materials, SIMMS will repair or replace your gear and get you back on the water as soon as possible. If your SIMMS product fails due to excessive wear, accidents involving barbed wire or campfires, or the natural breakdown of materials over extended time, SIMMS will make every effort to repair your gear for a reasonable fee.
Need something fixed?: START YOUR REPAIR HERE
THE BEST WADER GUARANTEE
60-Day Replacement For Leaks, No Questions Asked
Return your leaking waders for a replacement of the same model and size, no questions asked.
365 Days - Wader Repairs On Us
If your waders leak within the first year, we’ll repair at no charge.
- If purchased directly from SIMMS, START YOUR REPAIR. You are responsible for charges related to shipping the wader to SIMMS. SIMMS will cover return shipping of the wader to you.
- If purchased from an authorized SIMMS dealer in North America, you may return your waders to that dealer for repair. You must provide the original sales receipt or proof of purchase to the authorized dealer. If purchased outside the US and Canada, please consult the dealer where your product was purchased.
Wader Repairs Beyond The First Year - $60
- If your wader is in need of repair after your first year, Simms charges a flat fee of $60 for evaluation, repair, testing of repairs and return shipping back to you. To initiate a repair, please contact the authorized Simms Dealer where your wader was purchased, or you may use the Simms Online Repair Centerand return the waders to Simms.
- Typical turnaround time for any repair or warranty claim is approximately 3 weeks, not including transit time to and from Simms.
INTERNATIONAL RETURNS AND GUARANTEE
SIMMS Fishing Products has distributors across the globe. If you encounter an issue with product purchased outside the US or Canada, please consult the dealer where your product was originally purchased.