REPAIR INQUIRIES & WARRANTY CLAIMS

 

WE’RE HERE TO HELP!

 

The Simms Warranty: If your Simms product fails due to a defect in workmanship or materials, SIMMS will repair or replace your gear and get you back on the water as soon as possible.


If your SIMMS product fails due to excessive wear, accidents involving barbed wire or campfires, or the natural breakdown of materials over extended time, Simms will make every effort to repair your gear for a reasonable fee.

If you feel that your Simms product needs to be evaluated for a repair or warranty issue, please fill out the form below. Attaching photos may also help our Repair Technicians in the evaluation process.


Defective or damaged products must be returned to Simms for evaluation and will be repaired or replaced at our discretion. Once we have completed our evaluation you will receive an email update. Item(s) will be considered abandoned and returned after 60 days from the last contact with you.

Items must arrive to Simms in a serviceable condition. Please make sure your item (s) are clean and dry and you have removed all personal items and accessories. Simms will return your product unrepaired if it arrives in unserviceable condition.


Simms is not responsible for lost items. Please empty all pockets and remove any accessories such as fly boxes, retractors, belts, cleats, or fly patches.

International returns or warranty: Simms Fishing Products has distributors across the globe. If you encounter an issue with product purchased outside the US or Canada, please consult the dealer where your product was originally purchased.


Please note, it is REQUIRED to have a Repairs Case Number, prior to shipment to Simms. Please ensure your package has your Case Number clearly written on the outside of the box. We recommend insuring your package and obtaining a tracking number. To create a Repairs Case Number, please begin your return by filling out the form below.


Any questions? Please call our Customer Service Team at 1-888-585-3570 or email us at repairs@simmsfishing.com.

 

Warranty and Repair


Warranty and Repair Form
Warranty/Repair Ticket   
Full Name*  
Email*  
Shipping Street Address*  
Apt/Unit  
City*  
State*  
Zip Code*  
Country*   
Phone*  
Product Category*   
Purchase Date*   
Simms Original Order Number  
Country Item Purchased In   
Which Simms Product?*  
Reasons for Claim*   
Please Attach Photos   
Attach files
Each of your file(s) can be up to 20MB in size.
   

 

 

How to Repair Wader Pinhole Leaks

Field repairs of pinhole leaks can be quite effective by locating and marking the leak and using a sealant like Aquaseal®. Our process here in Bozeman is pretty similar although we have custom built testing equipment to ensure that the leak is sealed - you'll have to wade back in and test it! The process is a bit different for GORE-TEX® and non-gore waders.