Orders placed Monday-Friday with Ground Shipping typically process and ship within 2 business days.Expedited orders placed before 12:00 pm MST, Monday-Friday will be processed and shipped on the same business day.Expedited orders submitted on Saturday, Sunday or a recognized national holiday will ship on the next business day.Expedited shipping times may vary during high-volume seasons.Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for your tracking number to become active.Once an order has been submitted, it cannot be modified. Please call Simms Customer Service with any questions regarding your order.
At the time an order is placed, your payment method will be authorized for the total purchase amount.
This is a pending transaction – your payment method will not be charged until the order has shipped. The authorization/pending transaction will be removed from your billing statement once your order has been shipped and your payment method has been invoiced for the order total.
Ground Shipping:Orders over $150 are eligible for free ground shipping (excludes Pro purchases). Ground shipping for the lower 48 is offered through FedEx Ground and delivered to a physical address only.Orders outside of the lower 48 are not eligible for discounted return shipping.Expedited Shipping:The following options are offered for expedited shipping:• 3-Day Select• 2-Day Air• Next Day Air (Orders placed Friday after 12:00 MST will ship Monday)
Ground orders placed before 12pm MST, generally ship within 1-2 business day. Expedited orders placed before 12pm MST, generally ship the same business day. Orders place over the weekend or on a holiday are generally processed the next business day. Saturday, Sunday and holidays are not recognized as business days.
Simms is happy to honor price adjustments within fourteen days of the purchase date on full priced items only. Sales items and promotions are not eligible for price adjustments.Orders placed during Black Friday, Cyber Monday or Cyber Week are not eligible for price adjustments.If you see an item on sale jump on it! Discounted items are on their way out. Quantities and sizes are limited.
*Boxers, Briefs, Stickers, and items marked as Final Clearance are not eligible for returns or exchanges.
To view the status of current orders, please select “Account” in the top right of the homepage. There you will find information regarding your “Order history” and current contact information.
Return Information
Simms offers returns on purchases or gift items you’ve received from simmsfishing.com within 60 days of original purchase. Use your order number [starts with “WEB-“] and shipping zip code to begin a return now. Details and instructions below *International Customers: ALL SALES FINAL. We are unable to accept international returns, including Canada, at this time.*
Simms offers returns on purchases or for gift items purchased from simmsfishing.com within 60 days of original purchase.
- At the time of checkout, we offer the option to unlock return shipping at no additional cost later by paying a small fee. This flat fee of $2.98 (displayed at Checkout) is optional but locks-in unlimited returns for all items in your order. Returns must still be received within 60 days of delivery.
- Alternatively, you may return your item(s) for the flat rate of $10.00 at the time of return for any
- At this time, Return Coverage is only available for U.S. orders. All sales outside the United States are final: Flat rate fee options are not available for customers outside of the United States.
- Please note that this service does not exempt your order from final sale or other store policies as noted in FAQ below.
- Returns must be initiated 60-days from original purchase date.
- Original item must have been purchased directly from Simms.
- Items purchased on final clearance, stickers, certain oversize items and custom wader orders are not eligible for returns.
- Select oversize and odd-shaped items not eligible for free shipping on returns as indicated on the item listing page.
- One return per item purchased.
- Original shipping and delivery fees are non-refundable.
- Return added shipping fees may apply to certain large or odd sized items such as luggage or rod tubes, as noted on product detail pages.
- SIMMS does not accept returns for custom waders, dirty, damaged or worn products, or undergarments that have been removed from their original packaging. Returned items must be in new, unused condition with all original tags and packaging. If received in any of these conditions, item(s) will be returned to you.
- **Canadian Customers: we are unable to accept returns on purchases from simmsfishing.com at this time. We apologize for the inconvenience.
- 1) Click the return link in your order confirmation email, or click here to open the returns center
- 2) Enter your order number (starts with “WEB-“ found in the Accounts section of the website, on your packing slip or order confirmation email) and shipping zip code
- 3) Select the item(s) and reason for returning (required)
- 3) Select “Click to Proceed” button to review your return and then select “Complete” to finalize.
- 4) Download your shipping label from the next page, Return Confirmation, print the packing slip and include in the return packaging.
- 5) Bring your package to a convenient FedEx drop-off location
- 1) You will receive a return confirmation email that will link you to the Simms Returns Center
- 2) Enter your order number and shipping zip code
- 3) Click the “Track Shipping Status” link beneath the product you have returned
Pleasecontact customer servicefor assistance.
**ALL INTERNATIONAL SALES ON SIMMSFISHING.COM ARE FINAL**
SIMMS Fishing Products has distributors across the globe. If you encounter an issue with product purchased at a physical location outside the US or Canada, or at an international website other than simmsfishing.com, please consult the dealer where your product was purchased.