International Return Instructions

 

For all items purchased in Canada, Mexico or simmsfishing.com please review international warranty policies below or consult the dealer where your product was purchased to confirm international warranty terms in your territory.

 

Simms offers international returns for items purchased directly from www.simmsfishing.com within 60 days of original purchase. Return Shipping charges apply based on the item and shipping location.

 

Simms does not accept exchanges on international purchases. Original shipping, duties and fees are non-refundable.  

 

START YOUR INTERNATIONAL RETURN HERE

 

 

INSTRUCTIONS:

 

1. 1) Click the return link HERE
2. 2) Enter your order ID and email address. The order ID can be found on the order confirmation email or packing slip
3. 3) Select the item(s) to return and reason for returning
4. 4) Select your return method*
5. 5) Click “Print return label” This will download your return label and required documents
6. 6) Select “Click to Proceed” button to review your return and then select “Complete” to finalize

*Choosing the prepaid shipping option will deduct the cost of the return label from your return.

 

Simms does not accept returns for custom waders, dirty, damaged or worn products, or undergarments that have been removed from their original packaging. Returned items must be in new, unused condition with all original tags and packaging. If received in any of these conditions, item(s) will be returned to you.

 

CLICK HERE TO TRACK RETURN

 

1. You will receive a return confirmation email that will link you to our international return portal
2. IF you selected the prepaid return shipping method, check your return tracking HERE
3. IF you selected customer paid return shipping, please consult with your carrier for tracking information

 

 

 

International Warranty

 

If your Simms product fails due to a defect in workmanship or materials, Simms will repair or replace your gear and get you back on the water as soon as possible. If your Simms product fails due to excessive wear, accidents involving barbed wire or campfires, or the natural breakdown of materials over extended time, Simms will make every effort to repair your gear for a reasonable fee.

 

Defective or damaged products must be returned to Simms for evaluation and will be repaired or replaced at our discretion. Once we have completed our evaluation you will receive an email update. Item(s) will be considered abandoned and returned after 60 days from the last contact with you.

 

North American Wader Warranty

 

60-DAYS – REPLACEMENT FOR LEAKS, NO QUESTIONS ASKED

365-DAYS – REPAIRS ON US

Wader repairs beyond the first year – $60.00 USD

 

International Wader Warranty

 

365-DAYS – REPAIRS ON US

Wader repairs beyond the first year – $60.00 USD

 

If your wader needs repair after your first year, Simms charges a flat fee of $60.00 for waders. This includes an evaluation, repair, testing of repairs and return shipping back to you. The customer is responsible for costs related to shipping the item to Simms. To initiate a repair, please use the Simms Online Repair form at the bottom of this page. Turnaround time for any repair or warranty claim can vary based on volume and season. Typical turnaround is roughly 4 weeks, not including transit time to and from Simms.

 

If you feel that your Simms product needs to be evaluated for a repair or warranty issue, please fill out the form below. Attaching photos may also help our Repair Technicians in the evaluation process.

 

Simms is not responsible for lost items. Please empty all pockets and remove any accessories such as fly boxes, retractors, belts, cleats, or fly patches.

 

Please note, it is REQUIRED to have a Repairs Case Number, prior to shipment to Simms. Please ensure your package has your Case Number clearly written on the outside of the box. We recommend insuring your package and obtaining a tracking number. To create a Repairs Case Number, please begin your return by filling out the form below.

 

Any questions? Please call our Customer Service Team at 1-888-585-3570 or email us at customer-care@simmsfishing.com.