International Return Instructions
**All International Sales are Final. Simms does not accept returns at this time.**
For all items purchased in Canada, Mexico or simmsfishing.com please review international warranty policies below or consult the dealer where your product was purchased to confirm international warranty terms in your territory.
Simms does not accept exchanges on international purchases. Original shipping, duties and fees are non-refundable.
International Warranty
If your Simms product fails due to a defect in workmanship or materials, Simms will repair or replace your gear and get you back on the water as soon as possible. If your Simms product fails due to excessive wear, accidents involving barbed wire or campfires, or the natural breakdown of materials over extended time, Simms will make every effort to repair your gear for a reasonable fee.
Defective or damaged products must be returned to Simms for evaluation and will be repaired or replaced at our discretion. Once we have completed our evaluation you will receive an email update. Item(s) will be considered abandoned and returned after 60 days from the last contact with you.
North American Wader Warranty
60-DAYS – REPLACEMENT FOR LEAKS, NO QUESTIONS ASKED
365-DAYS – REPAIRS ON US
Wader repairs beyond the first year – $60.00 USD
International Wader Warranty
365-DAYS – REPAIRS ON US
Wader repairs beyond the first year – $60.00 USD
If your wader needs repair after your first year, Simms charges a flat fee of $60.00 for waders. This includes an evaluation, repair, testing of repairs and return shipping back to you. The customer is responsible for costs related to shipping the item to Simms. To initiate a repair, please use the Simms Online Repair form at the bottom of this page. Turnaround time for any repair or warranty claim can vary based on volume and season. Typical turnaround is roughly 4 weeks, not including transit time to and from Simms.
If you feel that your Simms product needs to be evaluated for a repair or warranty issue, please fill out the form below. Attaching photos may also help our Repair Technicians in the evaluation process.
Simms is not responsible for lost items. Please empty all pockets and remove any accessories such as fly boxes, retractors, belts, cleats, or fly patches.
Please note, it is REQUIRED to have a Repairs Case Number, prior to shipment to Simms. Please ensure your package has your Case Number clearly written on the outside of the box. We recommend insuring your package and obtaining a tracking number. To create a Repairs Case Number, please begin your return by filling out the form below.
Any questions? Please call our Customer Service Team at 1-888-585-3570 or email us at customer-care@simmsfishing.com.
Extended Sizing Selection
Need a wader size that's not available as a stock size? Extended wader size options are linked at the bottom of the page.
Stockingfoot Or Bootfoot
Add nearly any size neoprene bootie or rubber bootfoot to any GORE-TEX wader body / size combo.
Waterproof Relief Zipper
YKK® AQUASEAL® zipper placed horizontally and strategically for easy relief.
- Lead time is approximately 8 weeks from payment depending on demand.
- Payment must be collected prior to your wader being made.
- Once accepted, your order may not be canceled.
- Waders may not be returned to SIMMS for refund or exchange.
- Download the Simms Custom Wader info sheet for full list of options and pricing.
